The Challenge
A global company with over 20,000 employees faced a critical operational bottleneck: revenue generation was directly dependent on the efficient hiring, onboarding, provisioning, and training of customer care and support representatives. In the high-turnover BPO industry, this dependency created significant risk and operational strain.
The organization was onboarding more than 500 new employees each month. The manual, multi-day onboarding process not only delayed time-to-revenue but also required substantial human resources staff to manage the volume. Every day an employee spent in onboarding was a day they weren't generating revenue for the company.
The challenge extended beyond speed. Manual processes introduced inconsistencies in security controls, policy application, and data accuracy. Help desk tickets for missing passwords and misspelled names were common, further draining IT resources and delaying productivity.
The Engagement
The AltDigital team conducted a focused three-week engagement encompassing assessment, process improvement, and automation deployment. Rather than simply automating existing workflows, the team first analyzed and redesigned processes to eliminate bottlenecks and reduce unnecessary hand-offs.
The resulting automation solution pulled repetitive, non-value-add tasks off the plates of valuable human resources personnel, allowing them to focus on strategic activities like candidate quality assessment and employee development. The system automated account provisioning, access management, policy acknowledgment, and initial training coordination.
The AltDigital team's expertise was cited multiple times by the client as critical to the rapid deployment. By understanding both the technical automation capabilities and the business context of revenue generation, the team delivered a solution that went beyond simple cost reduction to enable faster time-to-revenue alongside improved compliance and accuracy.
The Outcomes
Reduced Onboarding from 2 Days to 6 Minutes
Automated provisioning, access management, and initial setup compressed what was a multi-day manual process into minutes, accelerating time-to-revenue.
Ensured Consistent Security Controls
Company policies and security controls were applied consistently and accurately across all new hires, eliminating human error and compliance gaps.
Improved Agility and Responsiveness
The organization gained the ability to quickly respond to new and existing client demands by rapidly scaling workforce capacity without operational bottlenecks.
Reduced Help Desk Cases
Automated provisioning eliminated common issues like missing passwords and misspelled names, freeing IT resources for higher-value activities.
Measurable Business Impact
The automation delivered 6x ROI through EBITDA gains from faster onboarding. With 500+ employees onboarded monthly, reducing onboarding time by nearly 2 days per employee translated to thousands of additional revenue-generating hours annually. The solution paid for itself many times over while simultaneously improving compliance, accuracy, and operational agility.